Thank you for choosing polishhouse.shop. We hope every customer is satisfied with their purchase. If you have any questions about your order, please contact us according to the following refund policy, and we will do our best to assist you.
- Refund Application Conditions
If you receive goods that have quality problems, are damaged, contain the wrong item, or do not match the order information, you can contact us to apply for a refund or related after-sales processing.
Refund applications are usually submitted within 30 days of receiving the goods, and must include order information and necessary explanations or relevant proof of the product issue.
- Refund Application Process
To apply for a refund, please contact us through the following methods:
Email: support@polishhouse.shop
Please provide the following in your email:
Order number;
Purchaser’s name;
Product information;
Reason for refund and explanation of the problem.
Our customer service team will review your application upon receipt and provide you with a follow-up processing solution.
- Refund Processing Time
Once your refund application is approved, we will process the refund using the original payment method.
Refund processing time is typically:
3-7 business days
The exact processing time may vary depending on the payment institution or bank’s processing procedures.
- Return Address
If your order requires a return, please follow the return information provided by customer service.
Returning items without confirmation may affect the refund processing time.
- Order Cancellation
If you need to cancel your order, please contact us as soon as possible. Once an order enters the shipping process, it may not be cancelable.
- Contact Us
If you have any questions about our refund policy or after-sales service, please contact us:
POLISH HOUSE INC
5808 WASHINGTON ST #310
WEST NEW YORK, NJ 07093
United States
Email: support@polishhouse.shop
Phone: 5513831505